Refund policy

Effective 14 November 2026. The Italian text prevails if the versions differ.

1. Free trial

Every new space has a 14-day free trial, with no card: you can try everything before paying.

2. Refund within 14 days

If Quadra is not right for you, you can ask for a full refund within 14 days of any payment, the first one and every renewal, monthly or yearly, without giving a reason.

3. How to ask

Write to us from the Contact page with your account e-mail, or contact Paddle, our reseller, directly at paddle.net. The refund goes back to the same payment method and usually arrives within 5–10 working days, depending on the bank.

4. Cancelling

You can cancel the subscription at any time. It stays active until the end of the period already paid and nothing more is charged after that. After 14 days from a payment we do not refund the unused part of the period, except where the law requires it.

5. Who refunds

Payments are handled by Paddle.com, the Merchant of Record for our orders, which makes the refund. Quadra is provided by Garby Consulting Ltd, Jerusalem, Israel.

6. Statutory rights

This policy takes nothing away from the rights that the law of your country gives you as a consumer.