FAQ
Frequently asked questions.
Short answers to the questions we're asked most often.
What is Quadra, in two lines?
A place where the manager uploads the month's accounts and the owner sees them checked: Quadra compares bookings, the manager's report and the bank statement, and tells you where they don't match.
Do I have to change manager or software?
No. Quadra doesn't replace the channel manager or the manager's work: it reads what's already there and checks it.
Who uploads the data, me or the manager?
Usually the manager, once a month. Bookings can come in automatically from the channel manager. If you prefer, you can upload the files yourself too.
Does the manager see my bank account?
No. Each account is seen only by whoever uploads it. The other side only gets the result: which booking was paid, when and how much. If you want, you can share the full statement.
Which channel managers does it work with?
Hospitable connects directly with a read-only key. With all the others (Hostaway, Guesty, Smoobu, Beds24, Lodgify and so on), the exported file is enough.
Which banks does it work with?
Any bank, and services like Payoneer or Wise: all you need is the statement in CSV, Excel or PDF. The PDF must be the one downloaded from the bank, not a photo.
What if payments arrive in another currency?
Quadra still recognises them, at the rate of the day. And you can view all amounts in euros, dollars, shekels or yuan, at the European Central Bank rate.
Does Quadra say who's right?
No. It flags the differences between the sources and shows where every number comes from; to understand why, you talk to the manager.
Where is my data? Is it safe?
On servers in the European Union, kept separate for each customer, with backups every day. Keys for other services are encrypted and nobody reads them in plain text.
Can I remove the manager's access?
Yes, with one click, from the space's page. From that moment they no longer see anything; you can invite them again whenever you like.
Does it work on my phone?
Yes, in the phone's browser, with no app to install.
In which languages?
Italian, English, Spanish, Hebrew, Arabic and Chinese, both the website and the app.
How much does it cost?
You pay per home: €12 a month, or €120 a year (two months free); from the 20th home on, €8 a month. The first 14 days are a free trial and anyone you invite gets in free. All prices are on the Pricing page.
Can I try it without an account?
Yes: the demo shows the real app with made-up homes and numbers, both as an owner and as a manager.
How do I delete my data?
Write to us from the Contact us page and we'll delete it.
Can't find yours? Write to us, or try the demo.